Terms & Conditions

These are the terms and conditions that apply to all of our services. Please take the time to read them carefully and make sure you understand and agree with them. Please contact us if you have any questions.

Any reference to 'us,' 'we,' or 'our' refers to the company that operates the website MaxiHomeDogBoarding.gozz.uk under the name Maxi Home Dog Boarding.

Any mention of 'Form' refers to the 'Service, Information, and Agreement' Form, which is used to book a Service with us.

Any reference to ‘Service’ means a pet service detailed at MaxiHomeDogBoarding.gozz.uk which you have booked in the Form.

1.  Contract & Order

a.  These ‘Terms and Conditions’, the Form and the ‘Service Agreement’ forms our Contact and Agreement with you.

b.  When you return the signed Form (but not earlier), a legally enforceable Contract is formed between you and us for us to perform the Services stated on the Form and for you to pay for the Service.

c.  You must submit a new Form each time you want to order a new Service, either by emailing us or via our online booking system.

d.  We will not confirm a service until we have visited your property and met with your pet.

2.  Price

a.  The Service's pricing will be the price listed on our website at the time the Service is booked.

b.  All prices are in British Pounds Sterling (£) and VAT does not apply.

c.  We take every reasonable precaution to guarantee that the price of the Service listed on our website is accurate and current.

d.  Any price increase will be communicated to you in writing with a 14-day notice period. If you are unsatisfied with the price increase, you may terminate the service within 7 days of receiving this notice.

3.  Payment

a.  When you schedule a service, we will send you an invoice for the service we provided.

b.  Each invoice must be paid

3.b.1  before you deliver your pet when paying by bank transfer, or

3.b.2  on the day you deliver your pet when paying in cash, or

3.b.3  on a later date when such a date was pre-agreed with us before you deliver your pet.

c.  We offer the following payment methods:

3.c.1  Bank Transfer; and

3.c.2  in cash

d.  We will begin providing the Service on the agreed-upon commencement date and will continue to do so until you or we cancel the Contract in accordance with these Terms of Business.

4.  Problems about Our Service

We make every reasonable effort to ensure that the Services we provide are error-free. If there is an issue with the Services, however, we ask that you contact us as quickly as possible. We shall make reasonable efforts to resolve any issues with the Services as soon as reasonably possible.

5.  Complaints and Recommendations

We value customer feedback and, while we make every effort to ensure that your experience as a client is positive, we still want to hear from you if you have a concern. Please contact us by email or phone if you have a complaint about any element of your interactions with us.

6.  Your Pet Service Cancellation Rights

a.  Cancellations of dog walks and drop-in visits must be made at least two working days in advance.

b.  Cancellations must be sent through email.

c.  If you cancel after the notification time specified in this Clause 6, we reserve the right to bill you for the entire service.

d.  You will be charged the full fee if you cancel any home boarding, daycare, pet sitting, or house sitting booking within one calendar month of the booking start date.

7.  Circumstances beyond our control (Force Majeure)

We will not be liable for any failure or delay in meeting our contractual commitments if the failure or delay is due to a cause beyond our reasonable control. Such causes include, but are not limited to, power outages, internet service provider outages, third-party strikes, lockouts, or other industrial action, riots and other civil unrest, fire, explosions, floods, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual, or preparations for war), epidemic or other natural disasters, or any other event beyond our reasonable control.

8.  Additional Important Terms

a.  We have the right to amend these Terms of Business at any moment without prior notice to you.

b.  While we make every effort to offer consistency and use the same employee for the services you order, we reserve the right to assign, subcontract, or otherwise transfer the Contract in whole or in part to another employee or worker.

c.  In the event that your elected employee's employment or affiliation with us is terminated, this contract between us and you will continue on the same terms.

d.  If a court rules that any term of the Service Agreement or these Terms of Business is invalid or unenforceable in whole or in part, the validity of the other elements of the Contract and the remainder of the provision in question will not be affected.

e.  Please read our website's terms and conditions before using it. On our website, we may provide connections to other, third-party websites. These links are provided for your convenience only and do not imply that we support any third-party products, services, or information. You understand and accept that any reliance on such information is at your own risk.

f.  We own and control all of our intellectual property (including, without limitation, any information, documents, and/or materials produced in connection with the Services). Nothing in these Terms gives you any rights or licences in or to patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other intellectual property rights or licences in relation to the Services. g. Your data will be stored and processed in line with the General Data Protection Regulation (GDPR) 2016/679. See our Privacy Statement for more information.

g.  Any views and/or opinions expressed by any of our employees (including, without limitation, any training personnel) during the provision of the Services (or otherwise) may not represent our views and/or opinions, and we shall have no liability to you or any third party (whether in contract, tort, negligence, or otherwise and howsoever arising) for any loss, damage, suffering, costs and/or expenses incurred as a result of such views and/or opinions by our employees.

9.  Jurisdiction and Law

The law of England and Wales shall govern and construe these Terms of Business, the Agreement, and the relationship between you and us (whether contractual or otherwise).

The terms that apply to us are contained in this Service Agreement. Please take the time to read them carefully and make sure you understand and agree with them. Please contact us if you have any questions.

The Agreement

Any reference to 'us,' 'we,' or 'our' refers to the company Maxi Home Dog Boarding, which operates the website maxihomedogboarding.gozz.uk.

Any mention of the word 'you' and 'your' has the same meaning: you, the customer.

Any reference to a 'Service' refers to a pet service that you have ordered at maxihomedogboarding.gozz.uk.

(1)  We provide pet care services to customers' pets and have an acceptable level of expertise, knowledge, and experience in this area.

(2)  You desire to use our services in accordance with the provisions of this Agreement, the Terms of Business, and the 'Service Information Order Form' ("Form").

(3)  We agree to offer you with the Service under the following conditions. The Contract between us and you is formed by this Agreement, the Terms of Business, and the 'Service Information Order Form' ("Form").

1.  We commit to provide our services in a trustworthy, dependable, and caring manner.

2.  In the Form, we will offer you with our complete contact information, including our address and phone number.

What you've agreed to do

3.  You agree to pay the current charges for your pet while it is in our care.

4.  To avoid being charged in full, you agree to give at least two working days' notice of cancellation.

5.  You undertake to supply us with any information necessary for us to perform our services satisfactorily, including any dietary, nutritional, or exercise requirements for the pet, as well as any other instructions for the animal's well-being.

6.  You are responsible for providing your animal with the required, safe equipment, medication, food, and supplies.

7.  You agree to supply us with an emergency contact person who will be present and capable of making choices regarding your pet while you are away.

8.  You give us permission to seek any emergency veterinarian treatment that may be required while we are with your pet. Prior to seeking emergency care, we will make every effort to contact you. You also give us permission to use a different veterinarian if your normal one is unavailable, doesn't offer an after-hours service, or can't be reached. If you are unable to be reached in an emergency, you authorise the sitter to act on your behalf to authorise any treatment (excluding euthanasia) and accept full responsibility for payment and/or reimbursement for all veterinary services performed upon your return.

9.  You give us permission to seek veterinarian treatment for an existing or new medical illness or health problem. Prior to seeking treatment, we will make every effort to contact you. You agree to pay any fees incurred as a result of this care. You agree to reimburse us for any additional fees spent as a result of providing emergency care, as well as any expenses required for unplanned visits, transportation, housing, equipment, food, access, or supplies.

10.  You will be responsible for any medical costs and damages incurred as a result of your pet injuring people or animals.

11.  You agree to hold us harmless in the event that another person is damaged by your pet.

12.  Upon termination of your contract with us, you agree not to contact any member of our staff (past or present) to request pet care services for a period of six months.

13.  We expect your pet to be current on all vaccines, worming, and flea treatments. If your pet develops a parasite illness, your veterinarian will treat him or her, and you will be responsible for paying the bill. Any flea and worming treatments for boarded dogs must be given at least 24 hours before the dog is dropped off.

14.  All boarded dogs must be vaccinated, and proof of vaccination must be supplied in the form of an authentic certificate. We might need a copy of this. We accept a Distemper, Hepatitis, and Parvovirus (DHP) Titer test, however boarded dogs must still be vaccinated against Kennel Cough and Leptospirosis. The initial test must be performed within three years of a previous vaccination. After that, a Titer test must be performed every 12 months to determine immunity levels, and dogs must be revaccinated if necessary.

15.  Pets must be insured against illness, accident, or loss while you are abroad or your pet is being cared for by a third party.

16.  We reserve the right to cancel this contract at any time if we or the employee, in our sole discretion, believes that the owner's animal constitutes a health or safety risk to itself, other pets, other persons, or the employee. If the employee is unable to care for the pet due to personal reasons, the owner authorises the animal to be placed in the care of another person, with the owner responsible for all costs (including but not limited to transportation, lodging, tranquillizing, treating, accessing, and liabilities).

17.  If you allow your dog permission to be walked off leash, you agree that you will not hold us or any of our employees accountable for any damage, loss, or injury if your dog runs away.

18.  We are not liable for any harm caused by a pet escaping due to a faulty lead, collar, or harness, or improperly fitting equipment.

19.  You recognise that there is always the possibility of a dog being injured, especially when other dogs are present. You agree not to hold us or our employees responsible for any disease, injury, or event that occurs while you are in our care.

20.  You promise to tell us within 24 hours of any appointment if you have any concerns. Please get in touch with us.